Refund policy

Return & Refund Policy

Last updated: August 10, 2025

Thank you for shopping at InkDyno. We want you to be fully satisfied with your purchase. While most of our products are custom-made and considered final sale, we stand behind the quality of our work and will resolve any issues if something goes wrong.

1. Custom & Made-to-Order Items

Most InkDyno products (including DTF transfers, gang sheets, and custom prints) are produced to your specifications and cannot be returned or refunded unless they arrive damaged, defective, or with a production error.

2. Return Window (Eligible Non-Custom Items)

  • You may request a return within 30 calendar days from the date you receive your order.
  • The product must be unused, in its original packaging, and in resellable condition.

3. How to Request a Return or Replacement

  • Email [email protected] within the applicable window.
  • Include your order number, a short description of the issue, and clear photos of the product and packaging (required for damaged/defective claims).
  • We will respond within 2 business days with approval status and next steps.

4. Refunds

  • Once the returned item is received and inspected, we will notify you of approval or rejection.
  • Approved refunds are processed to your original payment method within 7 business days.
  • Refunds cover the product price only; original shipping charges are non-refundable unless the issue was our error.

5. Replacements

If an item is defective, damaged in transit, or incorrect due to our error, we will send a replacement at no additional cost. In some cases, we may offer a refund instead of a replacement.

6. Return Shipping Costs

  • For non-defective returns, the customer is responsible for return shipping costs.
  • If the return is due to a defect, damage, or our error, we will provide a prepaid return label.

7. Non-Returnable Items

  • Custom or personalized products (including DTF transfers and gang sheets)
  • Downloadable digital products
  • Gift cards
  • Items marked “Final Sale” or “Clearance” (unless defective)

8. Contact Us

Questions about returns, replacements, or refunds? 📧 Email us at [email protected].