Privacy policy

Privacy Policy

Last updated: September 2025

InkDyno LLC (“InkDyno”, “we”, “us”, “our”) operates the website https://inkdyno.com and related online services (collectively, the “Services”). We use Shopify to power our online store. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs with respect to personal information.

1) Personal Information We Collect

“Personal information” means information that identifies or is reasonably capable of being associated with an identified or identifiable individual. Depending on how you interact with the Services and applicable law, we may collect:

  • Contact details: name, email address, billing and shipping address.

  • Account data: username, password, preferences, saved items.

  • Order & transaction data: items viewed, purchased, returned, or exchanged; order history; order notes; communications about your order.

  • Payment data: payment method, payment confirmation, and related details processed by third-party processors (e.g., Stripe, PayPal). We do not store full credit card numbers.

  • Uploaded files: artwork, images, or other content you submit for custom orders.

  • Device & usage data: IP address, browser type, time zone, cookie identifiers, pages viewed, links clicked, referring/exit pages, and interaction data collected via cookies and similar technologies.

  • Communications: messages you send to us, including customer support inquiries and reviews.

2) Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you create an account, place an order, upload designs, or contact us.

  • Automatically through your use of the Services (including cookies and similar technologies).

  • Service providers who perform services on our behalf (e.g., payments, analytics, fulfillment, shipping, IT/security).

  • Partners or other third parties where permitted by law (e.g., advertising or analytics partners).

3) How We Use Personal Information

We use personal information to:

  • Provide and improve the Services: process payments, fulfill and ship orders, manage returns and exchanges, maintain accounts, and improve functionality.

  • Customer support & communications: respond to inquiries and send transactional or service-related messages such as order confirmations and shipping updates.

  • Security & fraud prevention: authenticate users and detect, prevent, and investigate fraud or misuse.

  • Marketing & advertising: send promotional emails (with consent where required) and show ads based on activity on the Services.

  • Legal compliance: comply with applicable laws, regulations, lawful requests, and enforce our terms and policies.

4) Cookies & Similar Technologies

We use cookies, pixels, and similar technologies to operate the Services, remember preferences, analyze traffic, and measure marketing performance. You can control cookies through your browser settings; disabling cookies may affect certain features.

5) How We Disclose Personal Information

We may disclose personal information as described below, subject to this Policy and applicable law:

  • Service providers: Shopify (store platform), payment processors (e.g., Stripe, PayPal), analytics providers (e.g., Google Analytics), fulfillment and shipping carriers (e.g., USPS, UPS), cloud hosting, IT/security vendors, and customer support tools.

  • Business and marketing partners: to deliver and measure advertisements or promotions, subject to your rights and choices.

  • At your direction or with your consent: for example, to complete a requested service.

  • Corporate transactions: such as a merger, acquisition, or sale of assets.

  • Legal and safety reasons: to comply with law or legal process, enforce our terms, or protect rights, users, or the public.

We do not sell personal information.

6) SMS Privacy & Consent

Text messaging originator opt-in data and consent are not shared with any third parties.
SMS communications are used solely for customer support, order-related updates, and service-related messages.
You may opt out of SMS communications at any time by replying STOP.

7) Relationship with Shopify

The Services are hosted by Shopify. Shopify processes personal information to provide its services to us and to you. To learn more, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

8) Data Retention & Security

  • Retention: We retain order records and related personal information for at least four (4) years for tax, accounting, and business purposes, unless a longer period is required by law.

  • Security: We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure.

9) Your Rights & Choices

Depending on your location, you may have the right to:

  • Access or request information about the personal data we hold about you.

  • Request deletion or correction of your personal information.

  • Receive a portable copy of your data.

  • Opt out of certain processing, including targeted advertising where applicable.

  • Unsubscribe from marketing emails at any time using the “unsubscribe” link (transactional messages may still be sent).

To exercise your rights, contact us at [email protected]. We may verify your identity before fulfilling requests.

We do not discriminate against users for exercising privacy rights.

10) Do Not Track

Our Services do not currently respond to “Do Not Track” signals.

11) Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors.

12) International Transfers

Personal information may be transferred and processed outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

13) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

14) Contact Us

InkDyno LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

📧 Email: [email protected]
🕘 Support Hours: Mon–Fri, 9:00 AM – 5:00 PM (ET)